We accept returns for eligible clothing products subject to the following conditions:
• The return request must be raised within 7 days of delivery.
• The product must be unused, unworn, unwashed, and in its original condition.
• The product must have all original tags, labels, packaging, and accessories attached.
• The product should not have any stains, damage, alteration, or signs of use.
• Products returned without the original packaging or tags may not be accepted.
• You may be required to provide photographs or videos of the product to verify the return request.
2. Non-Returnable Products
Certain products may not be eligible for return or exchange, including:
• Products that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Products damaged due to improper use or handling.
• Products returned after the applicable return period.
• Any product specifically marked as “Non-Returnable” or “Final Sale” on the website.
3. Wrong, Damaged, or Defective Product
If you receive a product that is damaged, defective, different from the product ordered, or missing any item, please contact us as soon as possible, preferably within 48 hours of delivery. For verification, we may ask you to provide clear photographs or a video showing the product and its packaging.
After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and availability of the product.
4. Size or Fit Issues
If the product does not fit you properly, you may request a return or exchange within the applicable return period, provided the product meets our return conditions.
Customers are responsible for checking the size chart and product measurements before placing an order.
5. How to Request a Return
To request a return, please contact us through:
Email: info@noorenwear.com
WhatsApp: 9460843017
Please provide your order number, customer name, product name, reason for return, and photos/videos of the product if required. Our team will review your request and provide further instructions.
6. Return Shipping
If the return is due to a wrong, defective, or damaged product received from Nooren Wear, we may provide an appropriate solution, including return shipping assistance, subject to verification. For returns due to change of mind, size preference, or personal choice, return shipping charges may be the responsibility of the customer. Return shipping conditions may vary depending on the product and order.
7. Refund Policy
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will generally be processed to the original payment method, where possible. For Cash on Delivery (COD) orders, we may request an appropriate bank account or other payment details required to process the refund.
The amount refunded may exclude applicable shipping charges where those charges are non-refundable.
8. Refund Processing Time
After approval, refunds are normally initiated within a reasonable processing period. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider. If you have not received an approved refund after the expected processing period, please contact us at info@noorenwear.com or WhatsApp 9460843017.
9. Cancellation of Orders
Orders may be cancelled before they are shipped, subject to the status of the order. Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.
10. Exchange Policy
Exchange requests may be accepted subject to product availability and the conditions mentioned in this policy.
If the requested replacement size, color, or product is unavailable, we may provide another appropriate resolution, such as a refund, where applicable.
11. Product Inspection
All returned products may be inspected before a return, exchange, or refund is approved. No refund or exchange may be provided if the returned product is found to have been used, washed, damaged, altered, or otherwise does not meet the return conditions.
12. Changes to This Policy
Nooren Wear reserves the right to modify, update, or change this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
Nooren Wear
Website: www.noorenwear.com
Owner: Nooren Najar
Email: info@noorenwear.com
WhatsApp: 9460843017
We are committed to providing our customers with a fair and convenient shopping experience.
